To initiate a return request, send an email containing your Order ID and the reason for the return to ocevantixsystemsprivatelimited@gmail.com . Our customer support team will guide you through every remaining step.
You must submit your return request within forty-eight hours from the date your order is successfully delivered. Requests received after this period may not be accepted.
No. Products that have been worn, washed, damaged, altered, or modified in any way are not eligible for returns under our return policy.
Returned products must remain unused, unwashed, and in their original condition. All tags, labels, accessories, and original packaging must be included and kept completely intact.
No. After an order has been confirmed, changes to products, quantities, or shipping details are not possible. If eligible, you may cancel the order and place a new one.
Yes. Once your cancellation request has been reviewed and approved, the refund will be credited to your original payment method within five to seven business days.
To request a cancellation, simply contact our customer support team through email with your order information. Our representatives will assist you throughout the cancellation process.
You may cancel your order within twenty-four hours of placing it or before it has been dispatched, whichever happens earlier according to our cancellation policy.
If the courier cannot complete delivery because of an incorrect address, customer unavailability, or order refusal, the shipment will be returned to us. We can arrange another delivery after confirming the required details.
After your order has been packed and dispatched, delivery generally takes between three and eight business days, depending on your delivery location and courier availability.
Once your order is successfully placed, it is usually processed within one to two business days. Orders are not processed on weekends or official public holidays.
Yes, we offer shipping to all eligible and serviceable PIN codes throughout India. Currently, we do not provide international shipping services outside the country.